Service Excellence

As the UK’s largest independent fastener distributor BAPP’s purchasing leverage is assured
and consequently prices are extremely competitive. However we believe that it is the service
element of our offer that has elevated BAPP into this leading position in the fastener industry.

BAPP have made a conscious decision to invest heavily in supporting our clients supply
chain needs. The business carries stock valued in excess of £4 million, covering over
25,000 product lines within our global distribution centres, which cover over 110,000 sq ft
in the UK.

Additionally our own in-house machining facility can dramatically improve lead times.

Our service centres provide rapid nationwide coverage. BAPP’s fleet of vehicles ensure that
94% of customer orders, whether large or small, are delivered within 24 hours from order placement.
A statistic which differentiates our business from the competition. Deliveries can be made either to
factory or site – and all deliveries can be tracked in real time as each BAPP vehicle has full satellite tracking facility. All sales calls are dealt with by our friendly and yet hugely experienced team, who can help not only with your RFQ – but can often suggest a more inexpensive alternative fixing solution.