About the Role
Handle incoming customer calls and shared inbox enquiries efficiently and professionally.
Prepare and process customer quotes and orders using our in-house system.
Liaise with suppliers to confirm pricing, stock levels, and delivery times.
Take ownership of customer accounts from enquiry through to delivery.
Support colleagues to maintain smooth, accurate workflows across the branch.
Benefits
Company pension
Health & wellbeing programme
On-site parking
Requirements
Customer Service or Sales Support: 3 years (required)
Handling Customer Phone & Email Enquiries: 3 years (required)
Minimum 3 years’ experience in sales administration, order processing, or customer service.
Confident and professional phone manner, comfortable handling frequent inbound calls.
Excellent written communication and strong attention to detail.
Able to multitask calmly and accurately under pressure.
Experience with Outlook shared inboxes and business/order management systems preferred.
Industry or trade supply experience advantageous but not essential.
Work Location: In person
We value reliability, consistency, and attention to detail, qualities our customers have trusted for over 50 years.
About the Company
BAPP Group of Companies is the UK’s largest independent distributor of industrial fasteners, tools, and safety equipment.
With over 50 years of dedication to quality and service, our family-run business operates 14 branches nationwide, supported by a £12 million stockholding and a fleet of over 50 vehicles. We fulfil 94% of orders within 24 hours - a standard built on accuracy, teamwork, and genuine customer care.
The Role
We’re looking for an experienced Sales Administrator to join our busy Rochdale branch.
You’ll be part of a close-knit office team handling a high volume of inbound calls and emails from trade customers. Your day will involve preparing quotes, processing orders, checking supplier prices and availability, and keeping customers updated - ensuring every enquiry is handled quickly, accurately, and professionally.
Around 90% of your work will be inbound communication. No cold calling, just real customer contact and service that keeps our reputation strong. This role is central to how we deliver on our promise: fast, accurate service our customers depend on daily.
Information
Please send your up to date CV to: charlie@bapproch.co.uk